Privacy Policy
How we handle the personal information you give us, what we do with it, how long we keep it, and the rights you have over it.
This Privacy Policy was updated on 1st September 2026.
Drive Subscribe is a trading style of ACL Automotive Contracts Ltd.
By choosing Drive Subscribe, a trading style of ACL Automotive Contracts Ltd, we understand that you have placed a great deal of trust in us. We also know that you will want all personal information that you submit to us to be kept as private and as secure as possible. For your peace of mind, here's how we will and will not use the personal information you give us.
Who We are
Drive Subscribe a trading style of ACL Automotive Contracts Ltd are authorised and regulated by the Financial Conduct Authority, registration number 730720.
Drive Subscribe a trading style of ACL Automotive Contracts Ltd are an owner and broker of hire.
Information collection
When you use the Drive Subscribe website, you will submit your personal information to ACL Automotive Contracts Ltd. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with the UK's Data Protection legislation and the EU General Data Protection Regulation (GDPR).
By entering your personal information in the Drive Subscribe website, you accept that we may retain your information and it may be held by ACL Automotive Contracts Ltd or by any third party company which processes it on our behalf.
The Data Controller
If you have any questions about this privacy notice or how we use your personal data, you can contact us in writing to:
Data Protection Officer
Drive Subscribe, a trading style of ACL Automotive Contracts Ltd.
Oxford Point
9 Oxford Road
Bournemouth
BH8 8GS
Or by emailing: privacy@aclautomotive.co.uk
What we collect and why
The information we gather from customers helps us to continually improve the service we offer to our customers.
When you use the Drive Subscribe service, there are different ways we gather information about you:
When you register with us, we ask for information such as your name, e-mail address, contact numbers and – if you submit a lease application – your address, employment and bank details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
We keep a record of the cars you lease through our service, which means we can deal a lot quicker with any problems you may experience with your contract(s) and/or vehicle(s).
We may keep a record of e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.
Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes.
How We Use Your Personal Information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:
- Dealing with orders and accounts for the supply of our services and related products.
- Monitoring and improving the ACL Automotive website and our services.
- Planning and managing ACL Automotive business activities, including analysing customers' shopping habits and preferences.
- Enabling third parties to carry out technical, logistical or other functions on our behalf.
- Conducting market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.
- Providing you with information about the products and services we offer.
- Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your vehicle delivery) about features, products, services, events, promotions and special offers. Such communications from ACL Automotive might include advertising for or offers from third parties. If you wish to withdraw your consent from receiving these communications, you can do so by informing us in writing to dp@aclautomotive.co.uk
- Enabling our debt collection agency to collect payment from you should that be necessary.
- Preventing and detecting fraud or abuses of our website.
- Allowing us to comply with any requirements imposed on ACL Automotive Contracts Ltd by law or court order.
When we share your personal information
Information about our customers is an important part of our business and we do not sell or rent your information to anyone else to enable them to send you direct marketing. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with the ACL Automotive service. At all times where we use or disclose your information it will remain secure.
The circumstances where we may share some of your information with others are described below:
Third Party Service Providers
We use several other companies and individuals to perform functions on our behalf. For example, we engage companies to analyse customer information, provide marketing assistance, process credit card payments. We also engage agents including credit reference agencies, fraud prevention and detection agencies and debt collection agencies that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
Promotional Offers
Sometimes we send offers to selected groups of ACL Automotive Contracts customers. All such promotional offers will come via ACL Automotive Contracts Ltd. If you wish to withdraw your consent from receiving these communications, you can do so by informing us in writing.
Business Transfer
If our company is ever sold or its assets are purchased by another company it would typically be part of such a transaction for customer information to form part of the business assets being transferred but the information will remain subject to the obligations as outlined in this Privacy Policy.
Protection of ACL Automotive Contracts Ltd and others
We release account and other personal information when we believe release is appropriate to comply with the law, to enforce our Terms and Conditions and other agreements or protect the rights, property or safety of ACL Automotive Contracts Ltd, our trading brands, our customers or others.
Cookies and Online Marketing Management Tools
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
How are Cookies used?
These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you don't have to give the same information several times during one task
- Recognising that you may already have given a username and password so you don't need to do it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- Analysing anonymised data to help us understand how people interact with our services so we can make them better
Control and delete cookies
If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how. You may also wish to visit aboutcookies.org, which explains how to do this on a wide variety of browsers, and how to delete cookies already stored on your machine.
Please be aware that restricting cookies may have an impact upon the functionality of our website.
The cookies we use
Necessary — the site doesn't work without these
| Cookie | What it does | How long it lasts |
|---|---|---|
| drive_subscribe_session | Keeps track of your visit as you move from page to page, so the site remembers what you're in the middle of. | Expires when your session ends |
| XSRF-TOKEN | A security token that checks a form was submitted by you, on our site, and not by someone else on your behalf. | Expires when your session ends |
| remember_web_[id] | Keeps you signed in between visits, if you've asked us to remember you. | Up to a year |
Preferences — these remember your choices
| Cookie | What it does | How long it lasts |
|---|---|---|
| cookie_consent_level | Records which types of cookie you agreed to, so we don't ask you again every visit. | About a year |
| cookie_consent_user_accepted | Records that you've answered the cookie banner. | About a year |
| cookie_consent_user_consent_token | The reference for your consent, so we can show what you agreed to and when. | About a year |
Analytics — how the site gets better
We use Google Analytics to understand how people use the site: which pages get read, where people give up, what to fix next. It tells us about visits, not about you personally.
| Cookie | What it does | How long it lasts |
|---|---|---|
| _ga | Tells one visitor apart from another, so a returning visit isn't counted twice. | 2 years |
| _ga_YPPBM0W2S6 | Keeps track of the current visit for our Google Analytics property. | 2 years |
Google's privacy policy is at policies.google.com/privacy.
Advertising — measuring whether our ads work
| Cookie | What it does | How long it lasts |
|---|---|---|
| _gcl_au | Set by Google Ads. If you arrived from one of our adverts and then made an enquiry, this is what connects the two, so we know which advertising is worth paying for. | 90 days |
Security and Data Retention
Security is very important to ACL Automotive Contracts Ltd and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer (SSL) encryption technology is used for protection of information in transit for any sensitive transactions such as bank details. Additional security procedures are in place to protect the confidentiality and integrity of your information.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.
Where possible, ACL Automotive will take steps to erase any personal data that is no longer required for the purposes for which it was collected or otherwise processed, or if you withdraw consent for its processing and retention.
If you enter into or took steps to enter into a contract with ACL Automotive, we will store the data for a period of six years for compliance with our general legal obligations and for the exercise or defence of any legal claims.
Under the GDPR, you have the right to 'block' or request the deletion or removal of personal data to prevent further processing. This right to erase is also known as 'the right to be forgotten'. Specific circumstances in which you can request the deletion or removal of personal data includes:
- Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed
- Where you withdraw consent
- When you object to the processing and there is no overriding legitimate interest for continuing the processing
- Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
- Where the personal data has to be erased in order to comply with a legal obligation
In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.
Fraud Prevention
If you give us false or inaccurate information and fraud is identified, details will be passed to the fraud prevention agencies. We and other organisations may also share, access and use this information to prevent fraud and money laundering, for example when:
- Checking details on applications for credit and credit related or other facilities
- Managing credit and credit related accounts or facilities
- Recovering debt
- Checking details on proposals and claims for all types of insurance
- Checking details of job applicants and employees
In addition, law enforcement agencies may access and use this information.
Data over the Internet
The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or order a car through the ACL Automotive service, you're agreeing and authorising us to process data this way.
Breaches
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner's Office, and you, without undue delay.
Subject Access Requests
You have the right to request access to a copy of the personal information that we hold about you. This is also known as a 'Subject Access Request'. This information is provided to you free of charge.
We will provide this information in a structured, commonly used and machine-readable form such as a CSV file. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
If you would like to submit a Subject Access Request, please contact our Data Protection Officer in writing to:
Data Protection Officer
ACL Automotive Contracts Ltd
Oxford Point
9 Oxford Road
Bournemouth
BH8 8GS
Email datarequest@aclautomotive.co.uk
We will respond to your request without delay and at the latest, within one month of receipt of your request.
Rectifying or updating personal data
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Where possible, we will also inform any third parties to whom we have disclosed the personal data in question to so they can rectify their records.
We will typically respond to your request within one month, although this can be extended by two months if your request for rectification is complex, such as a Transfer of Lease.
Withdrawing Consent
You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer:
Data Protection Officer
Drive Subscribe, a trading style of ACL Automotive Contracts Ltd.
Oxford Point
9 Oxford Road
Bournemouth
BH8 8GS
By Email: privacy@aclautomotive.co.uk
Please note, by withdrawing consent, ACL Automotive may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you have a complaint about data protection at ACL Automotive Contracts Ltd, please contact our privacy officer at dp@aclautomotive.co.uk
Alternatively contact our supervisory authority for data protection compliance:
www.ico.org.uk
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Updates
We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Drive Subscribe website will at all times be subject to the Privacy Policy applicable at the time of each use.
Want to Know More?
Whether you require a car or van for anything from one to eighteen months, Drive Subscribe provide an alternative to traditional car ownership, offering you the convenience to access a vehicle without the long-term commitment.
Fresh fleet drops, the best short term lease deals, and the odd useful guide straight to your inbox before they go public. No spam, leave whenever you like.
The flexible short term car & van lease service from ACL Automotive Contracts. FCA regulated, BVRLA member, 20+ years in vehicle leasing.
© Drive Subscribe is a trading style of ACL Automotive Contracts Ltd 2026
Drive Subscribe is a trading style of ACL Automotive Contracts Limited, who are registered in England | Registered number 06296885 | VAT number 338 855 754 | DPA number Z100466X
ACL Automotive Contracts Limited t/a Drive Subscribe are an owner and broker of hire who are authorised and regulated by the Financial Conduct Authority, registration number 730720. Member of the British Vehicle Rental & Leasing Association (BVRLA). Complaints we cannot resolve may be referred to the Financial Ombudsman Service. Prices shown are indicative and subject to status and availability.